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Heroes of T4 July 7, 2020

Jim Kissmer of JFKIAT

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As we continue to update the T4 community with important, available information regarding COVID-19, it is our goal to show appreciation for those who make up the T4 family. In our series entitled “Heroes of T4,” we’re highlighting the inspirational and heartwarming actions of employees who ensure the safety and security of all passengers and staff during the COVID-19 pandemic. In the coming weeks, you can look out for more of these stories as we share them on our digital channels.  

  

Jim Kissmer– Manager of Improvement and Innovation, JFKIAT

As the Manager of Improvement and Innovation at JFKIAT, Jim’s role at T4 is to enhance processes across the terminal. One of the ways he accomplishes this is through his service as Customer Service Rep at the Retail Help Desk by guiding passengers to their destination and answering any questions they may have. Even as passenger numbers have slowed during the COVID-19 pandemic, Jim’s role remains critical because T4 is committed to excellent customer experience even during times like this. 

Jim says he loves his work at T4 because “I enjoy working with diverse groups of people to foster innovation and improve processes across the terminal.”  

In this “Heroes of T4” series, we’re highlighting the inspirational and heartwarming actions of employees who ensure the safety and security of all passengers and staff during the COVID-19 Coronavirus pandemic. Click our link in bio to follow along. 

T4 Tip

T4 Tip

T4 is a work of art. Really! You’ll find our private collection of world-class paintings, sculptures, and mobiles on display throughout the terminal.

With ongoing roadway construction at JFK Airport, your journey may have significant delays.

We recommend our T4 guests to allow some extra time to reach the terminal. Travelers are also encouraged to pre-book parking 48 hours in advance to guarantee parking and avoid the surcharge by clicking here. Alternatively, parking is available at Federal Circle, and take a transfer from there to T4 with the AirTrain.

Worried about long lines at security?

With Reserve powered by CLEAR, you can save your spot ahead of time and avoid the wait. No checked-in bag? You may go directly to the TSA checkpoint at level 1, on the east of the terminal.

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